TERMS & CONDITIONS
Hen Party Properties Limited
Terms and Conditions of Contract
In these conditions, unless the context requires otherwise:
1.1. ‘Agency’ means Hen Party Properties Limited of 372 Old Street, Suite 167, Hackney,
London, EC1V 9JL which is a company registered in England and Wales under
company number: 12774938. Hen Party Properties Limited includes its trading name
‘Hen Party Houses’.
1.2. ‘Agency’s Website ’ means the Agency’s website at www.www.henparty-houses.com;
1.3. ‘Balance’ means the total amount payable by You for the Rental Period (including, for
the avoidance of doubt, the Cautionary Deposit) less the amount of the Booking Deposit,
if any, paid in accordance with clause 5 below;
1.4. ‘Booking Deposit’ means a deposit which may be payable by You to the Agency
on acceptance of the booking by the Owner in accordance with clause 5 below if
your booking is made more than three month before the Rental Date;
1.5. ‘Booking Form’ means the online contact or enquiry form provided by the Agency in
which you provide information with respect to your booking and requirements and make
an offer to the Owner in accordance with clause 3.1 below;
1.6. ‘Business Days’ means 9:30a.m – 5.00p.m on any day (other than a Saturday or Sunday
or public holiday) when banks in London are open for business.
1.7. ‘Booking Service’ the service which the Agency provides to Owners through the
Agency’s Website whereby prospective customers for holiday lets are able to choose and
book a holiday property.
1.8. ‘Cautionary Deposit’ or ‘Security Deposit’ means the deposit to be paid by You and
held by the Agency on behalf of the Owner as security against any damages and/or any
requirement for additional cleaning, whether discovered during the Rental Period or
after your departure, as further described in clause 5 below.
1.9. ‘Conditions’ means these terms and conditions;
1.10. ‘Contract’ has the meaning given in clause 3.4.
1.11. “Force Majeure Event “means any circumstance not within a party’s reasonable
control including, without limitation:
(a) acts of God, severe floods, droughts, earthquake or other natural disaster
(b) epidemic or pandemic including any yet unknown effects of the Covid-
(c) terrorist attack, civil war, civil commotion or riots, war, threat of or
preparation for war, armed conflict, imposition of sanctions, embargo,
or breaking off of diplomatic relations
(d) nuclear, chemical or biological contamination or sonic boom
1.12. ‘Key Facts’ means the information on the Agency’s Website which relate particularly
to the Property or those communicated directly to you over written communication.
1.13. ‘Property’ means the property let or to be let by the Owner to You through the Agency
[to include the Property’s grounds and any outbuildings];
1.14. ‘Owner’ shall mean the owner of the Property by whom the Agency is appointed agent;
1.15. ‘Owner’s Representative’ means the person appointed by the Owner to represent
the Owner at the Property.
1.16. ‘Rental Date’ means the date on which the first night of the Rental Period begins;
1.17. ‘Rental Period’ means the number of days for which the Property is agreed to be let to
You by the Owner in accordance with the Booking Form.
1.18. ‘Written Confirmation of Rental’ has the meaning given in clause 3.4.
1.19. ‘You’ shall mean the person who completes and submits the Booking Form and to
whom the Owner lets the Property under the Contract; where more than one person is
taking the holiday, ‘You’ also means the ‘party leader’.
1.20. ‘Booking Fee’ means the administration charge payable by You to the Agency
on acceptance of the booking by the Owner in accordance with clause 5 below;
2. The Agency’s role
2.1. The Agency does not own the Property but acts as an agent for the Owner by taking
and arranging bookings for the Property through the medium of the Agency’s
2.2. The Agency’s role is limited to providing the Booking Service and communicating,
where necessary with the Owner on your behalf. The Agency accepts no liability for
any defect in/or the unavailability of the Property for any reason, or for any other issues
concerning the letting or the Property during the Rental Period.
2.3. When a Written Confirmation of Rental has been issued by the Agency, a Contract will
be formed between You and the Owner in accordance with clause 3 below, to which
the Agency shall not be a party.
3. Basis of Contract
3.1. The submission of the Booking Form by You constitutes an offer to take a letting of
the Property from the Owner in accordance with these Conditions.
3.2. Where You are also a Party Leader, You are responsible for compliance with
these Conditions and the Contract by all members of the party. ‘You’ shall also
mean any member of your party, unless stated otherwise.
3.3. At the time of booking You must be over the age of 18 and you must be in attendance
at the Property for the duration of any period in which any member of the party is in
occupation of Property.
3.4. Your booking of the Property shall only been deemed accepted by the Owner upon
Written Confirmation of the following, at which stage a contract will be made between
You and the Owner (‘Contract’):
3.4.1. Confirmation that You are over the age of 18 (and the Agency reserves the
right to ask You and any member of your party for certified photographic ID
to confirm the same, copies of which may be retained by the Agency for as
long as is reasonably necessary);
3.4.2. The Owner’s consent to let the Property to You for the period on the
Booking Form and in email correspondence;
3.4.3. Receipt by the Agency of the Booking Deposit, or if booked less than 3
months before the Rental Date, payment of the full Balance; and
3.4.4. Receipt by You of written confirmation by the Agency that the above matters
have been concluded and that the Property has been successfully booked
(‘Written Confirmation of Rental’).
3.5. By submitting the Booking Form, You confirm that You will assume responsibility for
the whole party and for compliance with these Conditions and Contract.
3.6. Save where refusal would be unlawful, the Agency, on behalf of the Owner, has the
right to refuse any Booking, without reason.
3.7. Should the Agency refuse your booking, any monies paid by You will be returned
within 5 Business Days and (save only where refusal would be unlawful) neither the
Agency nor the Owner shall have any further responsibility or liability to You.
3.8. Any disputes or queries with respect to these Conditions, or any other matter will be
dealt with by You as the party leader. Where appropriate, you may need to
communicate directly with the Owner to resolve queries or disputes as the Agency
only provides a Booking Service.
3.9. The Contract creates a license to occupy for the purposes of a holiday (and not for
any business purpose) and nothing in the Contract or these Conditions shall create
the relationship of landlord and tenant between You and the Owner.
3.10. Neither the Owner nor the Agency provides any promise with respect to the quality
of services provided by third parties at the Property including, but not limited to,
internet service, telephone reception and television reception.
3.11. The maximum number of occupants at the Property shall be the number stated on
the Booking Form.
3.12. When requested by the Agency, You must produce a list of the occupants in your party,
which must include the name, address, and age of each person. Should this list change
at any time prior to the Rental Date, you must inform the Agency immediately and this
must be no less than 7 days before the check in date. You will also provide them with
an updated list of occupants. The Owner may withhold consent to the change if, in their
reasonable opinion, the change is materially detrimental to them. If a charge for extra
guests is applicable then the funds must be received in full no less than 72 hours before
the check in date. The Agency will require photographic ID and payment of the Security
deposit prior to the stay and releasing access information.
3.13. If during the Rental Period the persons occupying the Property during the Rental Period
varies from the list provided by You, and the Owner has not consented to the change,
the Owner may by written notice to You from the Agency, immediately terminate the
Contract without liability and gain access to the Property in accordance with clause 9
and 10 below. You will be charged an administration fee for the changes and time
dealing with the change.
3.14. The Agency is authorised (but not obliged) to accept bookings for hen parties and
stag parties and asks that You notify the Agency prior to booking so that consent can
be obtained by the Owner prior to Written Confirmation of Rental being
obtained/sent. The Properties listed on the Agency’s website cater for hen and stag
groups but are not party houses. Under no circumstances are parties or events
accepted and noise must cease at 10pm. Failure to do so will result in deductions
from your Security Deposit.
3.15. If the nature of your stay differs from that stated in your Booking Form and the Owner
has not consented to the change, the Owner may by written notice to You from the
Agency, terminate the Contract without liability and gain access to the Property in
accordance with clause 9 and 10 below
4. Advertisement of the Property
4.1. The Agency makes all reasonable attempts to ensure that the information provided by
the Owners in relation to the Property and services are accurately stated on all
literature, including the Agency’s Website.
4.2. The advertisement of the Property is intended to create a general idea of the Property
and whilst all reasonable efforts have been made by the Agency to ensure that
information on the Agency’s Website about the Property and its facilities and services
is kept up to date, there may be some differences between the description on the
Agency’s Website and the actual state of affairs at the start of the Rental Period. In
these circumstances, neither the Owner nor the Agency accepts any liability to You
unless the relevant information has been previously verified to You in writing by the
Agency, the Owner or the Owner’s Representative. The Agency takes no
responsibility for discrepancies between the images and descriptions on the website
compared to the actual Property. We rely on Owners to provide us with accurate
information and to inform us of any changes. If you have any complaints they will be
forwarded to the owner.
4.3. Where the Agency has suggested local attractions, these are provided for
information purposes only and neither the Agency nor the Owner can be responsible
for any lack of availability of local attractions during the Rental Period.
5. Booking and Payment
5.1. A Booking Deposit will be payable by You, to the Agency on acceptance of the booking
by the Owners in accordance with clause 5.5 below and if your booking is made more
than three months prior to the Rental Date. The amount of the Booking Deposit shall be
set out in communications with You. The Booking Deposit is non-refundable unless The
Agency is successful in re-letting the dates pursuant to clause 9.
5.2. For bookings made less than three months before the Rental Date, the full Balance
shall be payable by You, to the Agency, on submission of the Booking Form. The
Cautionary Deposit will also be due pursuant to clause 6.1 below.
5.3. The Agency shall, where applicable, send you written confirmation by email of the
Balance to be paid by You in full and the date the Balance is due to be paid. Where no
payment date is provided, the Balance must be paid at least three months prior to the
Rental Date. Such payment must be made by You by the date set out in written
communication from the Agency. For the Cancellation and Covid 19 Cancellation
policy to apply, You must make payments within the schedule as set out here.
5.4. Should the Balance not be paid by You pursuant to clause 5.3 above on or before the
specified dates and time, the Agency reserves the right to terminate the Contract by
notice in writing and without further liability to You. This will be deemed as a
Cancellation by You and as such the usual Cancellation terms will apply. Refer to
5.5. For details of how to pay, You are referred to the your quote which provides our
bank details for bank transfer payments. Payments must be made on or before the
specified dates. Failure to pay when due will be deemed as a Cancellation by
You and as such the usual Cancellation terms will apply. Refer to Section 9.
5.6. The Agency acts as an agent of the Owner and all monies paid by You shall be held by
the Agency on trust for the Owner.
5.7. All payments shall be made by You in Pounds Sterling and neither the Agency nor
the Owner shall be responsible for any currency conversion costs You may incur.
You will be liable to pay the full Balance if you cancel with less than 3 months
notice. The Owner and Agency reserves the right to carry out means to recover the
Balance due and will pass costs associated with debt collection on to You.
5.8. Pricing by The Owner is regularly reviewed. The Owner and The Agency, reserve the
right to increase or discount prices as required to optimize bookings. If a promotion or
offer is advertised after the date that you have confirmed your booking then the price
payable by You is as shown on your Booking Confirmation. You will not be able to take
advantage of offers placed on similar dates, after your booking has been confirmed for
your specific date. Occasionally rates will increase between the time you are quoted or
given availability and making the Booking by paying the Booking Deposit. It is
completely at the Owner’s discretion to honour any quoted rate and may depend on time
lapsed between Enquiry and paying the Booking Deposit.
5.9. A Booking Fee will be payable by You on acceptance of the booking by the Owner.
The Booking Fee is non-refundable.
6. Cautionary Deposit and Indemnity
6.1. A Cautionary Deposit (also known as the ‘Security Deposit’) is payable by You and should be paid no later than three months
before the Rental Date or, where applicable, by the date agreed in written
communications. Such payment must be made by You by the date set out in written
communication from the Agency. Should the Balance not be paid by You when
requested the Agency reserves the right to terminate the Contract by notice in writing
and without further liability to You.
6.2. The amount of the Cautionary Deposit (also known as the Security Deposit) to be paid by You is set as follows:
(a) £500 for groups up to 10
(b) £750 for groups up to 11 – 15
(c) £1,000 for groups up to 16 – 20
(d) £1,500 for groups over 20
6.3. The Agent and/or Owner is entitled to use the Cautionary Deposit in the
6.3.1. Should You or any member of your party damage the Property, or
any equipment or fittings at the Property, or leave it in a condition
where additional cleaning is required;
6.3.2. Should You or any member of your party be in breach of any of
6.3.3. Should the Owner be required to remedy any damage caused to the
Property during the Rental Period;
6.3.4. To charge for additional guests which have not been approved by either
the Agency or the Owner. Such charge will be made at the rate in force
by the Owner at the time of the Rental Period; or
6.3.5. To deduct such charges and make such payments to the Owner or third
party contractors (with notice of such payment being provided to you in
writing first) should the evidence provided by the Owner of the damage
or other issue at the Property, which has been caused by You, result in
the Owner having to take reasonable action to correct such damage or
6.3.6. To charge for excessive noise or disturbance to others, including but
not limited to neighbours and the public. Such charge will be at £250
per incident / complaint or for each 15-minute period that lapses.
6.3.7. To charge for parties, unauthorised events or similar at the house. Such
charge will be the full deposit paid.
6.4. The Agency will contact you within 7 Business Days after the Rental Date to advise
you whether the full amount of the Cautionary Deposit will be refunded to you or
whether the Owner intends to make a claim for any damage against the Cautionary
Deposit. Upon arrival you must inform the Agency by email of any existing damages.
6.5. Should a claim be made by the Owner against the Cautionary Deposit, details of such
claim will be provided to You within 14 days of the expiry of the Rental Period. Any
disputes or queries with respect to the claim must be received from You within 14 days
of the claim notification from the Agency. If any claims are made by the Owner against the Group, Hen Party Properties will charge a £75 admin fee to the You which will be deducted from your Cautionary Deposit. This admin fee covers time spent communication, accounting, transferring the remaining deposit and other such tasks.
6.6. Should the Cautionary Deposit provide an insufficient remedy, the Owner and
Agency shall have the right to recover any sum from You so as to make up any
shortfall. You be liable for the additional charges and any costs of collecting the debt.
6.7. In the event that You or any member of your party causes severe damage to the Property
which results in the Owner having to cancel subsequent bookings and/or pay
compensation to any person due to the Property being left in an uninhabitable state by
You, or which reduces the services offered to subsequent guests, You shall indemnify
the Owner in full for any loss incurred by them which the Cautionary Deposit does not
7. Duration and Term of Rental
7.1. The letting will commence on the Rental Date and continue for the duration of the
Rental Period and shall terminate on the last day of the Rental Period in accordance
with this clause 7.1 and 7.2 below and the Written Confirmation of Rental.
7.2. Check in and check out times for the properties advertised on the Agency’s Website
shall vary, depending on the Rental period you have chosen.
7.3. You are referred to the Agency’s Website and written communication
relating to the Property’s check in and check out times.
8. Your Obligations with respect to the Property and its use
8.1. You confirm that the information you have provided to the Agency is true, accurate,
current and complete information in all respects. Should any information provided
change, you should notify the Agency immediately. Neither the Agency nor the Owner
shall be liable if any incorrect information provided by You results in the Agency or
Owner being entitled to terminate the Contract.
8.2. You promise to the Owner and Agency that the nature of your stay is the same as
described in the Booking Form. Should it vary, the Owner shall have the right to
terminate the Contract with you immediately in accordance with clauses 9 and 10.
8.3. You agree to:
8.3.1. Not cause any damage to the Property, including all furniture and
fixtures and fittings;
8.3.2. Keep the Property and all furniture, fixtures and fittings in the same state
as repair as to which you found them at the commencement of the Rental
8.3.3. Leave the Property in the same state of cleanliness as that in which
You found it at the commencement of the Rental Period;
8.3.4. Keep all furniture as you found it, so as to not remove it from the place
that it was originally placed or place it back to its original place prior to
the end of the Rental Period. You will be liable for any damage caused
by You in this respect;
8.3.5. Empty any bins and dispose of any rubbish in the outside bins provided
at the Property and following the instructions of the Owner where
8.3.6. Report any damage at the Property not caused by You to the
Owner’s Representative on your day of arrival. Failure to do so
may result in You being deemed responsible for the damage and
liable for repair;
8.3.7. Report as soon as possible to the Agency, any breakages or damage
caused by You or your party during the Rental Period;
8.3.8. Not to undertake any repairs of any kind to the Property, furniture and
fixtures and fittings yourself;
8.3.9. Not to use the Property for any parties, or unauthorised events or
8.3.10. To not cause nuisance or disruption to others by way of noise or
antisocial behaviour including but not limited to neighbours, Owners,
Agency and the public.
8.3.11. Not to use the Property for any illegal purpose or take any illegal
substance thereon; and
8.3.12. Abide by the Conditions.
9. Cancellation policy
9.1. Once Written Confirmation of Rental has been provided by the Agency, You
are responsible for the Balance.
9.2. You may cancel your booking at any time; however, You will not be entitled to
reimbursement of any monies paid as a deposit or to settle the Balance in full. All
monies paid, including the deposit and any amounts to settle the Balance should be
deemed non- refundable. If your Arrival date is less than three months away the full
Balance will still be due to us. As a goodwill gesture the Agency or the Owner may
attempt to re-let the stay, if it is more than 3 months to the Arrival date. In this instance
We/ the Owner may need to apply an offer or discount to sell the stay. Any monies that
could be reimbursed will be at the discretion of Us (if we re-let the stay) or the Owner
(if they re-let the stay.)
9.3. If you have found it necessary to book an annex / cottage / apartment or similar as part
of the booking, to accommodate your numbers at the property, you will not be able to
cancel off this facility if numbers reduce and you amend them 3 months or less before
the arrival date. No refund will be due for this.
Please refer to the table set out in clause 9.10 below for greater detail of
our cancellation policy.
9.4. Cancellation of your booking must be made by You in writing and sent to the
Agency at [email protected]
9.5. Once cancellation has been confirmed by the Agency, your booking of the Property will
be deemed cancelled.
9.6. Upon confirmation by the Agency of the cancellation of your booking, the Agency /
Owner will seek to re-let the Property for the full Rental Period. If we do not succeed in
re- letting your stay your full Booking Deposit and any other monies paid by You will be
kept by Us to cover advertising costs, administration costs and to give to the Owner. In
the event that you are less than three months from the Arrival date, the Balance payment
will be due and you will be invoiced for this amount. You will be responsible for
making payment for the Balance.
9.7. In the event that the Property becomes unavailable for any reason not covered by Clause
9.11 below (Covid-19 Pandemic Specific Cancellation Policy) the Owner has the right
to cancel your booking. We may (but are not obliged to) offer an alternative property
of a similar standard in a similar location. We will not be liable for any costs associated
with arranging alternative accommodation and such alternatives may be subject to the
payment of additional charges if the rental value is higher. If we cannot offer a suitable
alternative then we will arrange a refund from the owner, either directly or facilitated
through the Agency, to You. As the booking Contract is between You and the Owner,
you may be required to communicate directly between each other to finalise any refund
or dispute. Covid-19 Cancellations are covered by Clause 9.11.
9.8. The Agency reserves the right to terminate the Contract, on behalf of the Owner, or
refuse to hand over to you the Property, at any time where there are reasonable grounds
to suspect that:
9.8.1. You or your party are likely to breach any of the Conditions in terms of
the number of persons staying at the Property, or their age;
9.8.2. You have provided incorrect information to the Agency with respect
to your booking; and
9.8.3. You have behaved in a vexatious, abusive or unlawful manner towards
the Agency, the Owner, public, any third party supplying services to the
Property or any neighbours of the Property.
9.9. The above actions as stated in clause 9.8 above shall constitute a breach of contract by
You and the Agency and Owner shall consider the booking as cancelled by You. In these
circumstances, neither the Owner nor the Agency shall be liable to You in any respect
and You shall not be entitled to a refund of any monies paid or alternative
9.10. The table
9.11. Covid-19 Pandemic Specific Cancellation Policy
For the following policy to apply you must pay your balance in line with the terms set out in
section 5 (5.2, 5.3 & 5.4). Non-payment of your rental balance by the payment due date will
result in the cancellation terms 9.1 to 9.10 inclusive being applied to your booking.
9.11.1. If your booking has to be cancelled because your booked Property is
put under Government Restrictions and has to close and the period of
closure covers your Booking, the Owner will propose a remedy to
9.11.2. If you cannot leave your primary residence because of a local or
regional lockdown, but the Property is open for business, you will not
be entitled to any refund or compensation as the Property remains open
and able to accept and fulfil bookings.
9.11.3. In the event that your chosen property is open for business but you need
to cancel your booking for your own reasons (which would include but is
not limited to, part of the group is self-isolating, in quarantine, shielding
or is sick with coronavirus, altered or cancelled flights or other
disruption to travel plans) You would return to our normal cancellation
policy as set out earlier in section 9. We would propose a change of date
or refund on the basis that the stay is re-let and the Owner agrees to such
variation. This is at the discretion of the Owner. We recommend
purchasing travel insurance, see 9.11.7.
9.11.4. If Government Restrictions are imposed that will radically alter the
nature of your stay and the Rental Date is less than 3 months away,
then in agreement with the Owner you would be offered to proceed as
a smaller group with a discount, see clause 9.11.5 or a change of date
subject to availability, see clause 9.11.6.
9.11.5. Should you choose to proceed with your booking on the basis that a
smaller group will attend than originally planned, a discount would be
discussed with the Owner. The discount would not be pro-rata (by
person or bedroom). It would be a reflection of the reduced cleaning and
laundry costs based on less people attending. As guidance we would
expect it to be between 20-30% depending on the Owner and the
Property. This is at the discretion of the Owner.
9.11.6. If choosing new dates (9.11.1 / 9.11.2 / 9.11.4), any price increase will
be paid by You, equally any reduction in price for less favourable dates,
will be reimbursed to You. Dates will be in agreement with the Owner
and subject to availability.
9.11.7. We suggest purchasing Travel Insurance in relation to clause 9.11.3.
There are now a number of insurance policies that include cover for
illness with coronavirus, self-isolation and quarantine. A lot of bank
annual travel policies also cover this. Alternatively, you can look for
suitable cover on comparison sites.
9.11.8. Refunds and discounts offered for rental charges are made by The
Owner of the property and may be facilitated by The Agency. Payments
will be returned as The Owner returns the funds to Us but no later than
14 days after the date of your Booking.
10. Right of re-entry and right to evict
10.1. The Owner is entitled to enter the property, without providing You with prior notice in
the following circumstances:
10.1.1. In an emergency, to include where repairs are required to be carried
out due to a report made by You or damage caused by You; or
10.1.2. Should you be in breach of any of these Conditions or the Agency,
the Owner or the Owner’s Representative has reasonable grounds to
believe that you are in breach of these Conditions and of the Contract;
10.1.3. The Agency or the Owner have received reports from a third party that
may lead to you being in breach of these Conditions or Contract.
10.2. The Owner or the Owner’s Representative is allowed to enter the property to
inspect it (including but not limited to where you have complained about the
property). In this circumstance, reasonable notice will be given first.
10.3. Should re-entry be required on the basis that you are in breach of these Conditions,
no notice of re-entry is required and you may also be required to leave the Property
immediately at the request of the Agency or the Owner, in which case the Contract
between You and the Owner shall terminate immediately, with no compensation or
liability being owed to You by either the Agency or the Owner.
10.4. Should access be required pursuant to this clause 10, You agree not to obstruct the re-
entry of the Owner and/or the Owner’s Representative (to include workmen) to the
11. Noise Policy
11.1. We ask all guests to show consideration to the environment and to the neighbours of
the Property in all manners and at all times. The Properties promoted by the Agency
cater for groups but are not party venue or venues to host events.
11.2. The noise policy have the following time restrictions which You are required to
Noise Policy Restrictions after 10pm and before 9am. You must be respectful
between 9am to 10pm.
11.3. The following restrictions apply to all properties during your stay:
11.3.1. You or any member of the party, must not take radios, CD players
or other sources of music outside of the Property;
11.3.2. You will not turn up the music within the Property to provide
music outside which causes disruption or nuisance to others;
11.3.3. You must limit any loud music playing inside the Property so
it cannot be heard outside or by neighbours;
11.3.4. Show consideration for the neighbours of the Property in the
early morning and evening; and
11.3.5. Should you be having any deliveries or ordering taxis You
must ensure that such third-party companies have clear
directions and you are respectful of neighbours when
entering or existing taxis.
11.3.6. Should the Property have a swimming pool or hot tub, You must
not use these after the specified time restrictions in clause 11.2
11.4. Whether or not a noise policy is in place, the Agency and Owner expects that
You and every member of your party will undertake to:
11.4.1. Be considerate to the neighbours of the Property at all times and
more specifically during the early hours of the morning and late
11.4.2. Ensure that any deliveries or taxis are provided with clear
directions to the Property so as not to inconvenience any
11.5. Should You be in breach of any of the conditions set out in this clause 11 and the
Agency and/or the Owner have received a complaint by a third party, the Agency
and/or Owner will attempt to contact You either by email, text or phone and to
request that you adhere to the rules and remedy the breach. You will be charged a
fee starting at £250 for such disruption (and charged again for each 15 minute
interval or for each incident/complaint received in which You continue to breach
the rules or terms of this Contract).
11.6. Should you fail to observe the conditions set out in this clause 11 or other
conditions of this Contract and the warning has been given as set out in clause
11.5 above, the Agency and/or Owners shall have the right to ask you to leave the
Property immediately thus terminating the Contract and in such a case neither the
Owner nor the Agency shall be liable to You for any reimbursement of any
monies paid, including the Cautionary Deposit. The Agency and/or Owner will
contact the Police to assist in the eviction should You fail to comply.
12. Pet Policy
12.1. For the avoidance of doubt, this policy applies to all pets and not just dogs.
12.2. If you wish to bring any pet, you must notify the Agency at the time of booking
on the Booking Form. It is your responsibility to ensure that Owners are aware
at the time of booking that you are bringing pets.
12.3. Owners of some of the Properties advertised through the Agency’s Website
may accept well behaved pets during the Rental Period.
12.4. If the owner of the Property allows pets, the same will be confirmed over
written communication by the Agency along with any additional charges which
may be payable.
12.5. Should you have any pet allergies, You are responsible for letting the Agency
know; however, this does not necessarily mean that no pets have occupied the
12.6. If you are in any doubt as to whether the specific Property you would like to
book allows a particular pet to stay, you must contact the Agency prior to
12.7. Should you bring a pet, You must comply with the following conditions:
12.7.1. Not allow the pet upstairs, on the bed or other furniture;
12.7.2. The pet must sleep downstairs either in the utility room or
another appropriate room with hard surface flooring;
12.7.3. You must supply your own pet bed, food and any other pet amenities;
12.7.4. Any fouling at the Property must be cleared up by You without
delay and dispose of accordingly;
12.7.5. The pet must not be left alone at the Property at any time and must
go with You whenever you leave the Property;
12.7.6. You must ensure that the pet is free from parasites before the
Rental Date, failure to do so may incur further charges which the
Owner is entitled to recover from you in full;
12.7.7. Where there are other properties near the house, dogs should be
kept on a leash; and
12.7.8. You must be mindful of other people and animals, including
livestock, in the vicinity so as not to allow your pet to
become a nuisance.
12.8. A pet friendly property does not necessarily mean that the property has an
enclosed garden. If this is important to You, we ask that you contact the Agency
prior to entering into the Contract.
12.9. Should any of the conditions stated in clause 12.7 above be breached by You, the
Agency and or Owner have the right to deduct any sum from the Cautionary
Deposit so as to deal with such breach. Should the Cautionary Deposit be
insufficient to remedy such breach, the Agency and/or Owner of the Property
shall have the right to recover any sum from You so as to make up any shortfall.
13. Smoking Policy
13.1. All of the properties offered by the Agency on behalf of the Owners are entirely
smoke free. Should the Agency or Owners be required to clean the Property due to
non- compliance of this clause, the Owner shall be entitled to use the Cautionary
Deposit so as to remedy such breach.
14. Disabilities & Medical Problems
14.1. If you or any member of your party has any medical problem or disability that may
affect your booking, please tell us before you confirm your booking and give us full
details in writing as early as possible before you travel. If the AGENCY OR OWNER
reasonably feels unable to properly meet that person’s particular needs, we can refuse
or cancel the reservation.
15. Extra Amenities
15.1. Some properties have extra amenities such as hot tubs and/or swimming pools.
15.2. All amenities should be used with great care and user manuals and signage should
be referred to where available.